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FAQ's
A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:
Please be aware that all chargebacks are
thoroughly investigated and may result in you being added to a blacklist with our processor. This will
complicate future online purchases. Denying a purchase that you have made is a criminal offence and an
investigation, leading to heavy fines or other legal action, could be made against you. False claims of
fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please
contact us to clarify any matters.
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“Why am I being charged?”
“I am trying to pay. Why is my card being declined?”
Your bank undertakes checks during e-commerce payments, sometimes they may be disallowed during these checks due to the sensitive nature of online dating. Please communicate your wish to proceed with your bank and this issue should be rectified.
Discontinue with any future mobile billing that you may have by texting STOP to 89595.
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Pay for membership at any point by perusing the Membership page of your site account.